E-Commerce Manager
About Us:
The 604 Group is a multimedia organization including 604 Records, Light Organ Records, Simkin Artist Management, Comedy Here Often, and Intraset Records. With over 20 years in the music industry, the label group is home to diverse rosters and has developed some of Canada’s most renowned recording artists such as Carly Rae Jepsen, Theory of A Deadman, Dallas Smith, Marianas Trench, The Zolas, Louise Burns, Coleman Hell, JoJo Mason and many more.
We offer a hybrid work environment, great extended health benefits, and competitive personal time allowances. Our headquarters are in the Railtown area of Vancouver, BC with a satellite office in Toronto, ON.
Our office is looking for a qualified E-Commerce Manager to join our team.
About You:
This person would be ambitious, creative, driven, and attentive to detail. Excellent written and oral communication is a must. We are seeking someone who is a leader, has ideas, and is driven to create a seamless customer experience. You will be passionate about increasing customer traffic and driving transactions. You will be looking to create a schedule of exciting promotions and marketing initiatives in tandem with our Project Managers.
About The Role:
The E-Commerce Manager is responsible for coordinating all e-commerce activities to drive awareness, new customer acquisition, engagement, and revenue. The ideal candidate would have previous experience in e-commerce, working with Shopify, and coordinating with fulfillment centers. Working knowledge of retail operations is preferred.
Tasks:
- Responsible for daily e-commerce operation including sales, target traffic promotions, data analysis, merchandise selection optimization (new arrival, hot sellers, slow mover items)
- Communicate and coordinate inventory with 3PL fulfillment center, third party partners, and distributors
- Plan marketing incentives that drive year-over-year growth (sales, promo codes, pop ups etc)
- Perform regular Shopify admin audits (including product updates, functionality/navigation, promo codes, banners, pop-ups etc.)
- Occasional direct fulfillment of e-commerce orders (processing, packaging, and shipping)
- Communicating with customers via phone and email in a professional and courteous manner with timely resolution
- Monitor site appearance for accuracy (correct name descriptions, photos, merchandising)
- Negotiate and maintain reduced shipping rates with third party logistics partners & Canada Post
- Fill out regular sales reports and submit to accounting / third party reporting collectors
- Manage organization of storage units and product inventory
- Uploading and updating products on the website making sure the price and specs are correct
- Performing quality control on the site on various devices weekly and when a new page is launched
- Coordinate marketing support and execution of assets with digital marketing & project managers
- Receiving and proper storage of product shipments at an off-site facility, ensuring product is shifted to facilitate tours, release dates etc.
Skills & Qualifications:
- 2+ years of experience in e-commerce and/or retail experience preferred.
- Working knowledge of retail business acumen and e-commerce best practices and platforms
- Working knowledge of supply chain and inventory management for e-ecommerce
- Experience with Shopify
- Detail orientated with excellent organization, communication (written/verbal) and interpersonal skills
Full-time position, available to start immediately. The approximate base pay range for this role is $45,000 – $60,000. The actual base pay will be based on various factors including the candidate’s level of skills, experience, and education aligned with the needs of the role, budget, and market.
The 604 Group is committed to equity, diversity, and inclusion throughout our company culture. We encourage applications from all qualified applicants. Women, men, and non-binary identifying, persons with disabilities, Indigenous peoples, people of colour (BIPOC), persons from the LGBTQ2SIA+ community, and other equity-seeking groups are encouraged to apply.
If this sounds like you, please apply to: apply@604records.com